:root {
  --bg: #f3f6f8;
  --panel: #ffffff;
  --ink: #15202b;
  --muted: #60707f;
  --line: #d7e0e8;
  --brand: #0b6e99;
  --brand-dark: #084e6d;
  --ok: #1f7a4d;
  --danger: #b42318;
  --warn: #9a6700;
  --shadow: 0 10px 30px rgba(21, 32, 43, 0.08);
  --radius: 16px;
  --font: "Segoe UI", "Trebuchet MS", sans-serif;
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0;
  font-family: var(--font);
  color: var(--ink);
  background:
    radial-gradient(circle at top left, #d9eef8, transparent 35%),
    linear-gradient(180deg, #eef4f8, var(--bg));
  min-height: 100vh;
  min-height: 100dvh;
  overflow-x: hidden;
}
body.nav-open { overflow: hidden; }

a { color: var(--brand); text-decoration: none; }
a:hover { text-decoration: underline; }

img, video, canvas, svg { max-width: 100%; height: auto; }

.app-shell { display: flex; align-items: flex-start; min-height: 100vh; min-height: 100dvh; }
.sidebar-backdrop {
  display: none;
  position: fixed;
  inset: 0;
  z-index: 90;
  background: rgba(15, 36, 48, 0.45);
  backdrop-filter: blur(2px);
}
.sidebar {
  width: 250px;
  flex: 0 0 250px;
  align-self: flex-start;
  position: sticky;
  top: 0;
  height: 100vh;
  height: 100dvh;
  max-height: 100vh;
  max-height: 100dvh;
  overflow-x: hidden;
  overflow-y: auto;
  background: #0f2430;
  color: #e8f3f8;
  padding: 1.25rem;
  padding-top: max(1.25rem, env(safe-area-inset-top));
  padding-bottom: max(1.25rem, env(safe-area-inset-bottom));
  display: flex;
  flex-direction: column;
  gap: 1.5rem;
  z-index: 100;
}
.sidebar-head {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: .75rem;
}
.brand { display: flex; gap: .8rem; align-items: center; min-width: 0; }
.brand-mark {
  width: 42px; height: 42px; border-radius: 12px;
  display: grid; place-items: center;
  background: linear-gradient(135deg, #19a0d4, #0b6e99);
  font-weight: 700;
  flex: 0 0 auto;
}
.brand small { display: block; color: #9db6c4; }
.sidebar nav { display: grid; gap: .4rem; flex: 1; overflow-y: auto; }
.sidebar nav a {
  color: #d7e8f0;
  padding: .75rem .85rem;
  border-radius: 10px;
  min-height: 44px;
  display: flex;
  align-items: center;
}
.sidebar nav a:hover { background: rgba(255,255,255,.08); text-decoration: none; }
.logout-form { margin-top: auto; }
.logout-form button {
  width: 100%;
  border: 0;
  border-radius: 10px;
  padding: .75rem;
  min-height: 44px;
  background: rgba(255,255,255,.08);
  color: #fff;
  cursor: pointer;
}

.nav-close,
.nav-toggle {
  display: none;
  appearance: none;
  border: 0;
  background: transparent;
  color: inherit;
  cursor: pointer;
  padding: .35rem;
  border-radius: 10px;
  line-height: 1;
}
.nav-close {
  font-size: 1.75rem;
  width: 44px;
  height: 44px;
  place-items: center;
  color: #e8f3f8;
}
.nav-close:hover,
.nav-toggle:hover { background: rgba(255,255,255,.1); }

.topbar {
  display: none;
  align-items: center;
  gap: .75rem;
  margin: -0.25rem 0 1rem;
  padding: 0.15rem 0;
  position: sticky;
  top: 0;
  z-index: 40;
  background: rgba(238, 244, 248, 0.92);
  backdrop-filter: blur(8px);
  padding-top: max(0.15rem, env(safe-area-inset-top));
}
.topbar-title {
  display: flex;
  flex-direction: column;
  gap: .1rem;
  min-width: 0;
}
.topbar-title strong { font-size: 1.05rem; }
.topbar-title .muted { font-size: .8rem; }
.nav-toggle {
  width: 44px;
  height: 44px;
  place-items: center;
  color: var(--ink);
  background: #fff;
  border: 1px solid var(--line);
  box-shadow: 0 2px 8px rgba(21, 32, 43, 0.06);
}
.nav-toggle-bars,
.nav-toggle-bars::before,
.nav-toggle-bars::after {
  display: block;
  width: 1.15rem;
  height: 2px;
  background: currentColor;
  border-radius: 2px;
  position: relative;
}
.nav-toggle-bars::before,
.nav-toggle-bars::after {
  content: "";
  position: absolute;
  left: 0;
}
.nav-toggle-bars::before { top: -6px; }
.nav-toggle-bars::after { top: 6px; }

.content {
  flex: 1;
  min-width: 0;
  min-height: 100vh;
  min-height: 100dvh;
  padding: 1.5rem;
  padding-left: max(1.5rem, env(safe-area-inset-left));
  padding-right: max(1.5rem, env(safe-area-inset-right));
  padding-bottom: max(1.5rem, env(safe-area-inset-bottom));
}
.content-full { max-width: 960px; margin: 0 auto; width: 100%; }

.page-head, .panel-head, .actions {
  display: flex; justify-content: space-between; align-items: center; gap: 1rem; flex-wrap: wrap;
}
.page-head { margin-bottom: 1.25rem; }
.page-head h1, .panel h2, .hero-home h1 { margin: 0 0 .35rem; }
.page-head p, .lead, .muted { color: var(--muted); }

.panel, .stat-card, .login-card, .hero-home, .node-card, .node-editor {
  background: var(--panel);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
}
.panel, .login-card, .hero-home { padding: 1.25rem; margin-bottom: 1rem; }
.stats-grid {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 1rem;
  margin-bottom: 1rem;
}
.stat-card { padding: 1rem 1.2rem; }
.stat-card span { color: var(--muted); font-size: .9rem; }
.stat-card strong { display: block; font-size: 2rem; margin-top: .2rem; }

.grid-2, .grid-3 { display: grid; gap: 1rem; }
.grid-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.grid-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }

.stack { display: grid; gap: .9rem; }
label { display: grid; gap: .35rem; font-size: .92rem; font-weight: 600; }
input, textarea, select, button, .btn {
  font: inherit;
}
input, textarea, select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 10px;
  padding: .7rem .8rem;
  background: #fff;
}
.checkbox {
  display: flex; align-items: center; gap: .6rem;
  margin-top: 1.7rem; font-weight: 600;
}
.checkbox input { width: auto; }

.btn, button.btn {
  display: inline-flex; align-items: center; justify-content: center;
  border: 0; border-radius: 999px; padding: .7rem 1.1rem;
  min-height: 44px;
  cursor: pointer; text-decoration: none; font-weight: 600;
  touch-action: manipulation;
}
.btn-primary { background: var(--brand); color: #fff; }
.btn-primary:hover { background: var(--brand-dark); text-decoration: none; }
.btn-ghost { background: #e8eef3; color: var(--ink); }
.btn-danger { background: #f8e4e2; color: var(--danger); }
.btn-sm { padding: .4rem .75rem; font-size: .85rem; border-radius: 8px; min-height: 36px; }

table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: .75rem .4rem; border-bottom: 1px solid var(--line); vertical-align: top; }
th { color: var(--muted); font-size: .85rem; font-weight: 600; }
.row-actions {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem .75rem;
  align-items: center;
}
.wa-accounts {
  display: grid;
  gap: 1rem;
}
.wa-summary {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem .75rem;
  align-items: center;
}
.wa-summary-pill {
  display: inline-flex;
  align-items: center;
  gap: .35rem;
  padding: .35rem .7rem;
  border-radius: 999px;
  font-size: .85rem;
  font-weight: 600;
}
.wa-summary-ok { background: #dff7ea; color: var(--ok); }
.wa-summary-off { background: #f0f3f6; color: var(--muted); }
.wa-summary-hint { font-size: .8rem; }
.wa-account {
  margin-bottom: 0;
  border: 1px solid var(--line);
  border-left: 4px solid var(--line);
  border-radius: 12px;
  padding: 1rem 1.1rem;
  background: var(--panel, #fff);
  display: grid;
  gap: .85rem;
}
.wa-account.wa-state-ready { border-left-color: var(--ok); }
.wa-account.wa-state-qr { border-left-color: #d4a017; }
.wa-account.wa-state-connecting { border-left-color: #185fa5; }
.wa-account.wa-state-disconnected { border-left-color: #c45c4a; }
.wa-account-head { display: grid; gap: .35rem; }
.wa-account-title {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: .5rem .75rem;
}
.wa-account h3,
.wa-name {
  margin: 0;
  word-break: break-word;
  font-size: 1.15rem;
}
.wa-account-meta {
  display: flex;
  flex-wrap: wrap;
  gap: .35rem 1rem;
  align-items: center;
  font-size: .9rem;
}
.wa-badge {
  display: inline-block;
  padding: .2rem .55rem;
  border-radius: 999px;
  font-size: .75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .02em;
}
.wa-badge-ready { background: #dff7ea; color: var(--ok); }
.wa-badge-qr { background: #fff3cd; color: #8a6d00; }
.wa-badge-connecting { background: #e3f0ff; color: #185fa5; }
.wa-badge-disconnected { background: #fde8e6; color: var(--danger); }
.wa-qr-wrap { margin: 0; }
.wa-qr-box {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 1rem 1.25rem;
  align-items: start;
  padding: .85rem 1rem;
  background: #f7fafc;
  border: 1px dashed var(--line);
  border-radius: 10px;
}
.wa-qr-img {
  display: block;
  width: 240px;
  max-width: 100%;
  height: auto;
  background: #fff;
  padding: 8px;
  border-radius: 8px;
}
.wa-qr-steps {
  margin: .35rem 0 .5rem 1.1rem;
  padding: 0;
  color: var(--ink);
}
.wa-qr-steps li { margin: .2rem 0; }
.wa-toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: .5rem;
  align-items: center;
}
.wa-inline-form { display: inline; margin: 0; }
.wa-details {
  border-top: 1px solid var(--line);
  padding-top: .65rem;
}
.wa-details summary {
  cursor: pointer;
  font-weight: 600;
  color: var(--muted);
  user-select: none;
}
.wa-details[open] summary { margin-bottom: .75rem; }
.wa-details .wa-rename,
.wa-details .wa-test { margin-top: .5rem; }
.wa-create-form { margin-bottom: .25rem; }
.wa-action-msg { margin: 0; }
@media (max-width: 700px) {
  .wa-qr-box { grid-template-columns: 1fr; }
}

.table-wrap,
.panel:has(> table) {
  overflow-x: auto;
  -webkit-overflow-scrolling: touch;
  overscroll-behavior-x: contain;
}
.panel:has(> table) > table,
.table-wrap > table {
  min-width: 520px;
}
td.actions {
  display: flex;
  flex-wrap: wrap;
  gap: .4rem;
  align-items: center;
}

.badge {
  display: inline-block;
  padding: .2rem .55rem;
  border-radius: 999px;
  font-size: .78rem;
  font-weight: 700;
  text-transform: uppercase;
}
.badge-active, .badge-completed { background: #dff7ea; color: var(--ok); }
.badge-transferred { background: #e3f0ff; color: #185fa5; }
.badge-abandoned, .badge-error { background: #fde8e6; color: var(--danger); }

/* Campanha — relatório ao vivo */
.campaign-live .cl-stats {
  grid-template-columns: repeat(5, minmax(0, 1fr));
  margin-bottom: 0.25rem;
}
.campaign-live .cl-stats .stat-card {
  margin-bottom: 0;
  padding: 0.85rem 1rem;
}
.campaign-live .cl-stats .stat-card strong { font-size: 1.55rem; }
.cl-filters {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
}
.cl-pager {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  margin: 0.35rem 0 0.65rem;
}
.cl-filters .btn.is-active {
  background: var(--brand);
  color: #fff;
}
.cl-live-grid { align-items: start; }
.cl-table { min-width: 1280px; }
.cl-timing-stats { margin-top: 0.35rem; }
.cl-timing-stats .stat-card strong { font-size: 1.25rem; }
.cl-retry-bar {
  border: 1px dashed var(--line);
  background: #f7fafc;
}
body.cl-modal-open { overflow: hidden; }
.cl-report-card {
  width: min(1100px, 100%);
  max-height: calc(100vh - 1.5rem);
}
.cl-contact-card {
  width: min(640px, 100%);
  max-height: calc(100vh - 1.5rem);
}
.cl-report-toolbar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
}
.cl-report-table-wrap {
  max-height: min(52vh, 520px);
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 12px;
}
.cl-report-table { min-width: 860px; }
.cl-row-click { cursor: pointer; }
.cl-row-click:hover { background: #eef6fb; }
#cl-contact-timeline {
  max-height: 260px;
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: 0.55rem 0.75rem;
  background: #fafcfd;
  margin: 0;
}
.cl-table .cl-detail {
  max-width: 220px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.cl-digit code {
  display: inline-block;
  margin: 0 0.12rem 0.12rem 0;
  padding: 0.1rem 0.35rem;
  background: #eef4f8;
  border-radius: 6px;
  font-size: 0.85rem;
}
.cl-activity {
  list-style: none;
  margin: 0;
  padding: 0;
  max-height: 520px;
  overflow-y: auto;
  border: 1px solid var(--line);
  border-radius: 12px;
  background: #f7fafc;
}
.cl-activity li {
  display: grid;
  grid-template-columns: 4.5rem 1fr;
  gap: 0.55rem;
  padding: 0.55rem 0.75rem;
  border-bottom: 1px solid var(--line);
  font-size: 0.88rem;
}
.cl-activity li:last-child { border-bottom: 0; }
.cl-activity time { color: var(--muted); font-variant-numeric: tabular-nums; }
.campaign-live.cl-error #cl-updated { color: var(--danger); }
.badge-c-pending { background: #e8eef3; color: #445566; }
.badge-c-dialing { background: #fff3d6; color: var(--warn); }
.badge-c-answered { background: #e3f0ff; color: #185fa5; }
.badge-c-whatsapp_sent { background: #dff7ea; color: var(--ok); }
.badge-c-whatsapp_failed { background: #fde8e6; color: var(--danger); }
.badge-c-no_answer { background: #f1e8df; color: #8a4b12; }
.badge-c-failed { background: #fde8e6; color: var(--danger); }
.badge-c-skipped { background: #eceff3; color: #5a6874; }

@media (max-width: 1100px) {
  .campaign-live .cl-stats { grid-template-columns: repeat(3, minmax(0, 1fr)); }
  .cl-live-grid { grid-template-columns: 1fr; }
}
@media (max-width: 700px) {
  .campaign-live .cl-stats { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

.flash {
  padding: .85rem 1rem;
  border-radius: 12px;
  margin-bottom: 1rem;
  font-weight: 600;
}
.flash-success { background: #dff7ea; color: var(--ok); }
.flash-error { background: #fde8e6; color: var(--danger); }

.hero-home { margin-top: 4rem; }
.eyebrow {
  letter-spacing: .08em;
  text-transform: uppercase;
  color: var(--brand);
  font-size: .8rem;
  font-weight: 700;
}
.login-card {
  max-width: 420px;
  width: 100%;
  margin: 4rem auto;
  padding-left: max(1.25rem, env(safe-area-inset-left));
  padding-right: max(1.25rem, env(safe-area-inset-right));
}

.meta-list { display: grid; gap: .7rem; margin: 0; }
.meta-list > div { display: grid; grid-template-columns: 120px 1fr; gap: .5rem; }
.meta-list dt { color: var(--muted); }
.meta-list dd { margin: 0; }

.node-card, .node-editor { padding: 1rem; margin-top: 1rem; }
.node-card header, .node-editor-head {
  display: flex; gap: .6rem; align-items: center; flex-wrap: wrap; margin-bottom: .6rem;
}
.option-list { padding-left: 1.1rem; }
.option-list li { margin: .25rem 0; }
kbd, code {
  background: #eef3f7;
  border-radius: 6px;
  padding: .1rem .35rem;
  font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
  font-size: .86em;
}

.option-row {
  display: grid;
  grid-template-columns: 56px minmax(100px, 1.1fr) minmax(110px, 0.9fr) minmax(100px, 1fr) minmax(90px, 0.8fr) minmax(120px, 1.2fr) minmax(120px, 1.2fr) auto;
  gap: .45rem;
  margin-bottom: .65rem;
  align-items: center;
  padding: .55rem;
  border: 1px solid transparent;
  border-radius: 12px;
}
.option-row > input[type="hidden"] { display: none; }
.options-block { margin-top: 1rem; padding-top: .8rem; border-top: 1px dashed var(--line); }
.options-list { overflow-x: auto; -webkit-overflow-scrolling: touch; }

.phone {
  display: grid;
  grid-template-columns: 1.2fr .8fr;
  gap: 1rem;
  margin-top: 1rem;
}
.phone-screen {
  min-height: 220px;
  background: linear-gradient(160deg, #0f2430, #18485f);
  color: #e9f6fb;
  border-radius: 18px;
  padding: 1rem;
}
.keypad {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: .5rem;
}
.key {
  border: 0;
  border-radius: 14px;
  padding: 1rem 0;
  font-size: 1.2rem;
  font-weight: 700;
  background: #e8eef3;
  cursor: pointer;
}
.key:disabled { opacity: .45; cursor: not-allowed; }
.sim-log {
  margin-top: 1rem;
  background: #0f2430;
  color: #b7e3f4;
  border-radius: 12px;
  padding: 1rem;
  min-height: 120px;
  overflow: auto;
}

.timeline { list-style: none; padding: 0; margin: 0; display: grid; gap: .8rem; }
.timeline li {
  display: grid;
  grid-template-columns: 90px 1fr;
  gap: .8rem;
  padding-bottom: .8rem;
  border-bottom: 1px solid var(--line);
}
.timeline time { color: var(--muted); font-size: .85rem; }
.simple-list { padding-left: 1.1rem; }
.empty-state { text-align: center; margin-top: 4rem; }

.inline-form { display: inline; }
.inline-form button { margin: 0; }
label small.muted { font-weight: 400; }

.settings-toc {
  display: flex;
  flex-wrap: wrap;
  gap: .6rem;
  margin: 0 0 1.25rem;
}
.settings-toc a {
  padding: .45rem .85rem;
  border-radius: 999px;
  background: #e8eef3;
  color: var(--ink);
  text-decoration: none;
  font-size: .9rem;
}
.settings-toc a:hover { background: #d7e4ee; text-decoration: none; }
.panel.stack > h2 { scroll-margin-top: 1rem; }

.voice-list {
  max-height: 360px;
  overflow: auto;
  border: 1px solid #d7e0e8;
  border-radius: 10px;
  padding: .35rem;
  background: #f7fafc;
}
.voice-group { margin-bottom: .45rem; }
.voice-group:last-child { margin-bottom: 0; }
.voice-group-title {
  font-size: .72rem;
  text-transform: uppercase;
  letter-spacing: .04em;
  color: #5a6b7a;
  padding: .4rem .55rem .2rem;
  font-weight: 600;
}
.voice-row {
  display: flex;
  flex-direction: row;
  flex-wrap: nowrap;
  align-items: center;
  gap: .55rem;
  width: 100%;
  box-sizing: border-box;
  padding: .4rem .55rem;
  border-radius: 8px;
  margin: 0;
}
.voice-row:hover { background: #eef4f8; }
.voice-row.is-selected {
  background: #e2eef8;
  outline: 1px solid #9bb8d0;
}
.voice-row .voice-radio {
  flex: 0 0 auto;
  margin: 0;
  width: 1rem;
  height: 1rem;
  accent-color: #2a6f97;
}
/* Override global `label { display: grid }` */
.voice-list label.voice-pick {
  display: flex !important;
  flex-direction: row;
  flex-wrap: nowrap;
  align-items: center;
  gap: .45rem;
  margin: 0;
  padding: 0;
  flex: 1 1 auto;
  min-width: 0;
  cursor: pointer;
  font-weight: 500;
  font-size: .92rem;
  line-height: 1.25;
}
.voice-tag {
  flex: 0 0 auto;
  font-size: .68rem;
  font-weight: 600;
  padding: .12rem .45rem;
  border-radius: 999px;
  background: #dce7f0;
  color: #334;
  white-space: nowrap;
}
.voice-name {
  flex: 1 1 auto;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  font-weight: 500;
}
.voice-play {
  flex: 0 0 auto;
  min-width: 3.4rem;
}
.voice-row.is-locked {
  opacity: .72;
}
.voice-row.is-locked .voice-name { font-weight: 400; }
.voice-tag-warn {
  background: #f8e5c8;
  color: #7a4b00;
}

.table-wrap { overflow-x: auto; }
.logs-table { width: 100%; font-size: .9rem; }
.logs-table th, .logs-table td { vertical-align: top; }
.logs-table .nowrap { white-space: nowrap; }
.logs-table tr.log-fail { background: #fff5f4; }
.badge-error { background: #fde8e6; color: var(--danger); }
.log-meta {
  background: #f3f6f8;
  border: 1px solid var(--line);
  border-radius: 8px;
  padding: .75rem 1rem;
  overflow: auto;
  max-height: 320px;
  font-size: .85rem;
}
.check-row {
  display: flex !important;
  flex-direction: row;
  align-items: center;
  gap: .55rem;
  font-weight: 500;
  margin: 0;
}
.check-row input { width: auto; margin: 0; }

/* —— Softphone call modal —— */
.call-modal {
  position: fixed;
  inset: 0;
  z-index: 80;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 1rem;
}
.call-modal[hidden] { display: none !important; }
.call-modal-backdrop {
  position: absolute;
  inset: 0;
  background: rgba(15, 36, 48, 0.55);
  backdrop-filter: blur(2px);
}
.call-modal-card {
  position: relative;
  width: min(520px, 100%);
  max-height: calc(100vh - 2rem);
  overflow: auto;
  background: #fff;
  border-radius: 18px;
  border: 1px solid var(--line);
  box-shadow: 0 24px 60px rgba(15, 36, 48, 0.28);
  padding: 1.25rem 1.35rem 1.15rem;
  display: grid;
  gap: 1rem;
}
.call-modal-head {
  display: flex;
  justify-content: space-between;
  gap: 1rem;
  align-items: flex-start;
}
.call-modal-eyebrow {
  margin: 0;
  font-size: .75rem;
  text-transform: uppercase;
  letter-spacing: .06em;
  color: var(--muted);
  font-weight: 600;
}
.call-modal-head h2 { margin: .15rem 0 .25rem; font-size: 1.35rem; }
.call-modal-phase { margin: 0; color: var(--brand-dark); font-weight: 600; }
.call-modal-timer {
  font-variant-numeric: tabular-nums;
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--ink);
  min-width: 4.5rem;
  text-align: right;
}
.call-modal-meta {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: .65rem .85rem;
  padding: .85rem;
  background: #f3f7fa;
  border-radius: 12px;
  border: 1px solid #e2ebf1;
}
.call-modal-meta span { display: block; font-size: .75rem; margin-bottom: .15rem; }
.call-modal-meta strong { font-size: .95rem; word-break: break-word; }
.call-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: .45rem;
}
.call-steps li {
  display: grid;
  grid-template-columns: 1.4rem 1fr;
  gap: .55rem;
  align-items: start;
  padding: .45rem .55rem;
  border-radius: 10px;
  border: 1px solid transparent;
  color: var(--muted);
  font-size: .92rem;
}
.call-steps li .dot {
  width: 1.05rem;
  height: 1.05rem;
  border-radius: 50%;
  border: 2px solid #c5d2dc;
  margin-top: .15rem;
  box-sizing: border-box;
}
.call-steps li.is-done { color: var(--ok); }
.call-steps li.is-done .dot {
  background: var(--ok);
  border-color: var(--ok);
  box-shadow: inset 0 0 0 3px #fff;
}
.call-steps li.is-active {
  color: var(--ink);
  background: #e8f4fb;
  border-color: #b7d7ea;
  font-weight: 600;
}
.call-steps li.is-active .dot {
  border-color: var(--brand);
  background: #fff;
  animation: call-pulse 1.2s ease-in-out infinite;
}
.call-steps li.is-error { color: var(--danger); background: #fff5f4; }
.call-steps li.is-error .dot { border-color: var(--danger); background: var(--danger); }
@keyframes call-pulse {
  0%, 100% { box-shadow: 0 0 0 0 rgba(11, 110, 153, 0.35); }
  50% { box-shadow: 0 0 0 6px rgba(11, 110, 153, 0); }
}
.call-feed-wrap {
  border: 1px solid var(--line);
  border-radius: 12px;
  padding: .65rem .75rem;
  background: #fafcfd;
  max-height: 180px;
  overflow: auto;
}
.call-feed-title { margin: 0 0 .45rem; font-size: .78rem; text-transform: uppercase; letter-spacing: .04em; }
.call-feed {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: .35rem;
}
.call-feed li {
  display: grid;
  grid-template-columns: 3.4rem 1fr;
  gap: .45rem;
  font-size: .86rem;
  line-height: 1.35;
}
.call-feed time { color: var(--muted); font-variant-numeric: tabular-nums; }
.call-feed .ev-error { color: var(--danger); }
.call-feed .ev-ok { color: var(--ok); }
.call-modal-actions {
  display: flex;
  flex-wrap: wrap;
  gap: .55rem;
  justify-content: flex-end;
}
.call-modal-actions .btn-danger { background: var(--danger); color: #fff; }
.call-modal-actions .btn { flex: 1 1 auto; }

/* —— Responsive shell: tablet + mobile drawer —— */
@media (max-width: 1100px) {
  .stats-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .grid-3 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .option-row {
    grid-template-columns: 56px 1fr 1fr;
    background: #f7fafc;
    border-color: var(--line);
  }
  .option-row > input[type="hidden"] { display: none; }
  .option-row > .remove-option {
    grid-column: 1 / -1;
    justify-self: end;
  }
  .option-row > input:nth-of-type(n+4),
  .option-row > select {
    grid-column: span 1;
  }
  .option-row > input[name="optionPlay"],
  .option-row > input[name="optionWhatsapp"],
  .option-row > input[name="optionTarget"],
  .option-row > input[name="optionTransfer"] {
    grid-column: 1 / -1;
  }
}

@media (max-width: 1024px) {
  .app-shell.has-sidebar { display: block; }
  .topbar { display: flex; }
  .nav-toggle { display: grid; }
  .nav-close { display: grid; }

  .sidebar-backdrop:not([hidden]) { display: block; }

  .sidebar {
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    width: min(300px, 88vw);
    flex: none;
    align-self: auto;
    height: 100vh;
    height: 100dvh;
    max-height: none;
    transform: translateX(-105%);
    transition: transform 0.22s ease;
    box-shadow: 16px 0 40px rgba(15, 36, 48, 0.28);
    overflow-y: auto;
  }
  body.nav-open .sidebar { transform: translateX(0); }

  .content {
    width: 100%;
    padding: 1rem;
    padding-left: max(1rem, env(safe-area-inset-left));
    padding-right: max(1rem, env(safe-area-inset-right));
  }

  .page-head h1 { font-size: 1.45rem; }
  .actions { width: 100%; }
  .actions .btn { flex: 1 1 auto; }

  .phone { grid-template-columns: 1fr; }
  .meta-list > div,
  .timeline li { grid-template-columns: 1fr; }
  .call-modal-meta { grid-template-columns: 1fr; }
  .call-modal-head { flex-wrap: wrap; }
  .hero-home { margin-top: 1.5rem; }
  .login-card { margin: 2rem auto; }
}

@media (max-width: 700px) {
  .stats-grid,
  .grid-2,
  .grid-3 { grid-template-columns: 1fr; }

  .option-row { grid-template-columns: 64px 1fr auto; }
  .option-row > select,
  .option-row > input[name="optionLabel"],
  .option-row > input[name="optionTarget"],
  .option-row > input[name="optionTransfer"],
  .option-row > input[name="optionPlay"],
  .option-row > input[name="optionWhatsapp"] {
    grid-column: 1 / -1;
  }
  .option-row > .remove-option {
    grid-column: 3;
    grid-row: 1;
  }

  .page-head,
  .panel-head { align-items: flex-start; }
  .stat-card strong { font-size: 1.6rem; }
  .content { padding: .85rem; }
  .panel, .login-card, .hero-home { padding: 1rem; }
  .checkbox { margin-top: .35rem; }

  #wa-qr-img { width: min(280px, 100%); height: auto; }
  .voice-row { flex-wrap: wrap; }
  .voice-list label.voice-pick { flex-wrap: wrap; }
  .sp-center-meta > div { grid-template-columns: 1fr; gap: .15rem; }
}

@media (max-width: 420px) {
  .btn, button.btn { width: 100%; }
  .row-actions .btn,
  .actions .btn { width: auto; }
  .settings-toc a { flex: 1 1 auto; text-align: center; }
}

/* —— Softphone desk (tema só em /admin/softphone) —— */
body.sp-desk-body {
  --sp-bg: #0f1419;
  --sp-panel: #1a222c;
  --sp-panel2: #222c38;
  --sp-line: #2e3a48;
  --sp-ink: #e8eef4;
  --sp-muted: #8b9aab;
  --sp-accent: #3d9ee5;
  --sp-ok: #3ecf8e;
  --sp-warn: #e6b84d;
  --sp-danger: #e85d5d;
}
body.sp-desk-body .content {
  background:
    radial-gradient(ellipse 80% 50% at 20% 0%, rgba(61, 158, 229, 0.12), transparent 55%),
    radial-gradient(ellipse 60% 40% at 90% 10%, rgba(62, 207, 142, 0.06), transparent 50%),
    var(--sp-bg);
  color: var(--sp-ink);
  min-height: calc(100vh - 0px);
}
body.sp-desk-body .sidebar,
body.sp-desk-body .topbar {
  background: #121820;
  border-color: var(--sp-line);
  color: var(--sp-ink);
}
body.sp-desk-body .topbar {
  background: rgba(18, 24, 32, 0.92);
}
body.sp-desk-body .nav-toggle {
  background: var(--sp-panel2);
  border-color: var(--sp-line);
  color: var(--sp-ink);
}
body.sp-desk-body .topbar-title .muted { color: var(--sp-muted); }
body.sp-desk-body .sidebar a { color: var(--sp-muted); }
body.sp-desk-body .sidebar a.active,
body.sp-desk-body .sidebar a:hover { color: var(--sp-ink); background: var(--sp-panel2); }
body.sp-desk-body .muted { color: var(--sp-muted); }
body.sp-desk-body .btn-ghost {
  background: transparent;
  border-color: var(--sp-line);
  color: var(--sp-ink);
}
body.sp-desk-body .btn-primary {
  background: var(--sp-accent);
  border-color: var(--sp-accent);
  color: #fff;
}
body.sp-desk-body .btn-danger {
  background: var(--sp-danger);
  border-color: var(--sp-danger);
  color: #fff;
}
body.sp-desk-body input,
body.sp-desk-body select,
body.sp-desk-body textarea {
  background: var(--sp-panel2);
  border-color: var(--sp-line);
  color: var(--sp-ink);
}
body.sp-desk-body code {
  background: var(--sp-panel2);
  color: #b8d4f0;
}

.sp-desk { max-width: 1280px; margin: 0 auto; padding: 0 0 2rem; }
.sp-desk-top {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: flex-start;
  gap: 1rem;
  margin-bottom: 1.25rem;
}
.sp-greet {
  margin: 0;
  font-size: 1.55rem;
  font-weight: 700;
  letter-spacing: -0.02em;
  color: var(--sp-ink, inherit);
}
.sp-ramal-line {
  margin: 0.35rem 0 0;
  font-size: 1.05rem;
  color: var(--sp-muted, var(--muted));
}
.sp-ramal-line strong code {
  font-size: 1.15rem;
  padding: 0.15rem 0.45rem;
  border-radius: 6px;
  background: rgba(61, 158, 229, 0.2);
  color: #7ec8f5;
}
.sp-hint { font-size: 0.85rem; opacity: 0.85; }
.sp-top-status { display: flex; flex-wrap: wrap; gap: 0.5rem; align-items: center; }
.sp-pill {
  margin: 0;
  padding: 0.35rem 0.75rem;
  border-radius: 999px;
  font-size: 0.82rem;
  font-weight: 600;
  border: 1px solid var(--sp-line, #ddd);
  background: var(--sp-panel2, #f4f4f4);
}
.sp-pill-off { color: var(--sp-muted, #666); }
.sp-pill-on {
  color: #0a3d28;
  background: rgba(62, 207, 142, 0.22);
  border-color: rgba(62, 207, 142, 0.45);
}
.sp-webrtc-help {
  margin: 0 0 1rem;
  padding: .9rem 1rem;
  border: 1px solid var(--sp-line, var(--line));
  border-radius: 10px;
  background: var(--sp-panel2, #f7fafc);
  color: var(--sp-ink, var(--ink));
  font-size: .92rem;
  line-height: 1.45;
}
.sp-webrtc-help ol,
.sp-webrtc-help ul {
  margin: .4rem 0 .2rem 1.15rem;
  padding: 0;
}
.sp-webrtc-help code {
  font-size: .85em;
}
.sp-pill-err {
  color: #5c1515;
  background: rgba(232, 93, 93, 0.2);
  border-color: rgba(232, 93, 93, 0.45);
}
.sp-pill-idle { color: var(--sp-muted, #666); }
.sp-pill-ready {
  color: #0a3048;
  background: rgba(61, 158, 229, 0.2);
  border-color: rgba(61, 158, 229, 0.4);
}
.sp-pill-busy {
  color: #4a3808;
  background: rgba(230, 184, 77, 0.25);
  border-color: rgba(230, 184, 77, 0.45);
}

.sp-desk-grid {
  display: grid;
  grid-template-columns: minmax(260px, 1fr) minmax(240px, 1.1fr) minmax(260px, 1fr);
  gap: 1rem;
  align-items: stretch;
}
.sp-col {
  background: var(--sp-panel, #fff);
  border: 1px solid var(--sp-line, var(--line));
  border-radius: 14px;
  padding: 1.1rem 1.15rem 1.25rem;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  min-height: 420px;
}
.sp-col h2 {
  margin: 0;
  font-size: 0.78rem;
  text-transform: uppercase;
  letter-spacing: 0.06em;
  color: var(--sp-muted, var(--muted));
  font-weight: 700;
}
.sp-tiny { font-size: 0.8rem; margin: 0; line-height: 1.4; }
.sp-cid-block label,
.sp-dest-label {
  display: grid;
  gap: 0.35rem;
  font-size: 0.88rem;
  color: var(--sp-muted, var(--muted));
}
.sp-cid-actions { display: flex; gap: 0.4rem; }
.sp-dialpad {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 0.45rem;
  max-width: 240px;
}
.sp-pad-key {
  appearance: none;
  border: 1px solid var(--sp-line, #ccc);
  background: var(--sp-panel2, #f7f7f7);
  color: var(--sp-ink, inherit);
  border-radius: 10px;
  padding: 0.7rem 0;
  font-size: 1.15rem;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.12s ease, transform 0.08s ease;
}
.sp-pad-key:hover { background: rgba(61, 158, 229, 0.18); }
.sp-pad-key:active { transform: scale(0.97); }
.sp-dial-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.45rem;
}
.sp-dial-actions .btn { flex: 1 1 auto; min-width: 5.5rem; }

.sp-col-center { justify-content: center; text-align: center; }
.sp-waiting {
  font-size: 1.35rem;
  font-weight: 600;
  margin: 0 0 0.5rem;
  color: var(--sp-ink, inherit);
}
.sp-center-active { text-align: left; }
.sp-center-phase {
  font-size: 1.2rem;
  font-weight: 700;
  margin: 0 0 1rem;
}
.sp-center-meta {
  display: grid;
  gap: 0.65rem;
  margin: 0 0 1rem;
}
.sp-center-meta > div {
  display: grid;
  grid-template-columns: 5.5rem 1fr;
  gap: 0.5rem;
  align-items: baseline;
  padding: 0.45rem 0;
  border-bottom: 1px solid var(--sp-line, #eee);
}
.sp-center-meta dt {
  margin: 0;
  font-size: 0.78rem;
  color: var(--sp-muted, var(--muted));
  text-transform: uppercase;
  letter-spacing: 0.04em;
}
.sp-center-meta dd { margin: 0; font-weight: 600; font-variant-numeric: tabular-nums; }

.sp-hist-wrap {
  flex: 1;
  max-height: 220px;
  overflow: auto;
  border: 1px solid var(--sp-line, var(--line));
  border-radius: 10px;
}
.sp-hist-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.88rem;
}
.sp-hist-table th,
.sp-hist-table td {
  padding: 0.45rem 0.65rem;
  text-align: left;
  border-bottom: 1px solid var(--sp-line, #eee);
}
.sp-hist-table th {
  color: var(--sp-muted, var(--muted));
  font-weight: 600;
  font-size: 0.75rem;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  position: sticky;
  top: 0;
  background: var(--sp-panel2, #fafafa);
}
.sp-hist-empty td { color: var(--sp-muted, var(--muted)); font-style: italic; }
.sp-voice-heading { margin-top: 0.5rem !important; }
.sp-voice-list {
  max-height: 260px;
  overflow: auto;
  border: 1px solid var(--sp-line, var(--line));
  border-radius: 10px;
  padding: 0.35rem;
}
body.sp-desk-body .voice-list label,
body.sp-desk-body .voice-option {
  border-color: var(--sp-line);
  color: var(--sp-ink);
}
body.sp-desk-body .voice-option:hover,
body.sp-desk-body .voice-option.is-selected {
  background: rgba(61, 158, 229, 0.12);
  border-color: rgba(61, 158, 229, 0.35);
}
body.sp-desk-body .flash-success {
  background: rgba(62, 207, 142, 0.15);
  color: #9eecc4;
  border-color: rgba(62, 207, 142, 0.35);
}
body.sp-desk-body .flash-error {
  background: rgba(232, 93, 93, 0.15);
  color: #f0a0a0;
  border-color: rgba(232, 93, 93, 0.35);
}

@media (max-width: 1100px) and (min-width: 701px) {
  .sp-desk-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
  .sp-col-center { grid-column: 1 / -1; }
}

@media (max-width: 700px) {
  .sp-desk-grid { grid-template-columns: 1fr; }
  .sp-col { min-height: 0; }
  .sp-col-center { grid-column: auto; }
  .sp-dialpad { max-width: none; }
  .sp-pad-key { min-height: 48px; font-size: 1.25rem; }
  .sp-greet { font-size: 1.25rem; }
  .sp-desk-top { margin-bottom: .85rem; }
  .sp-dial-actions .btn { min-width: 0; flex: 1 1 calc(50% - 0.45rem); }
}